About us
Brickfields Consulting offer specialist property research and strategy consultancy. By unlocking market knowledge, we enable you to capture the true value of your assets. It is our belief that only in understanding your market, can owners fully realise the potential of place. This belief has created a market reputation which is built on a decade-long track record of delivering innovative solutions through an adaptable mindset.
The value of our process
The value of a place is determined by how effectively it resonates with visitors through the experience and interactions on offer. Brickfields Consulting partners with property owners and operators to deliver long-term return on investment by creating strategies that encourage customers to visit, stay longer, spend more money and pay a premium for products or services. The financial benefits are measured by customers returning more often and becoming advocates for the destination.
Over time, these places develop a competitive advantage allowing them to command a price premium and achieve financial returns above the market average. In turn, these economic measurables also contribute to increases in the value of a property asset.
How we help you innovate
Brickfields Consulting offers a range of services covering four broad capabilities: user research, market strategy, customer experience and design activation. We provide custom strategy solutions as well as standard research and strategic tools.
Research
Understanding the behaviours and aspirations of your customers, visitors or residents to better respond to their needs, thereby increasing conversion, spend and the ability to charge a premium
Insights
Positioning your place in the market through a distinct and valued proposition, which will support a long-term competitive advantage
Strategy
Providing an experience that aligns the market perception with the actual delivery, leading to increased rates of satisfaction, dwell times and repeat visitation
Execution
Staging the types of on-site interactions with customers, visitors and residents that support the social vitality, which in turn ensure the long-term financial viability of your place
How can we
help you build
your business?
How do I continue to attract new customers?
Activation Strategy
A framework for programming your asset
Service overview
Establishing a framework of temporary experiences which maximises the appeal of your place through continual change
Who
Asset owners and developers, marketing and operations team
What satisfies my customers?
Customer satisfaction (CSAT)
Quantitative Research Benchmarking for offices, Office Parks and Industrial Estates (B2C)
Service overview
Measuring the various experiential factors driving loyalty to determine where you should invest for financial gain
Who
Landlords seeking to understand the satisfaction levels of their tenants and how best to make the relationships stronger.
How do remain relevant in a competitive market?
Development Vision
Future Vision Definition for Property Developers
Service overview
Understanding the competitive forces to reposition your place for future growth
Who
Asset developers or owners developing new assets or re-developing existing ones.
How do we grow our business partnerships?
Engagement Satisfaction (ESAT)
Quantitative Research Benchmarking for Property Owners (B2B)
Service overview
Measuring the satisfaction levels of your industry partners in relation to your competitors
Who
Landlords seeking to understand the satisfaction levels of their partners and suppliers and how best to leverage the relationships for mutual benefit.
How satisfied are my customers?
NPS+
Always on Customer Sentiment
Service overview
Monitoring your customer relationship through a real time feedback metric which is specifically designed for property
Who
Asset managers and owners
What is going to appeal to my customer?
Place Customer Profile
Qualitative Profiling for Property Owners
Service overview
Knowing your customer on a deeper level through qualitative and ethnographic profiling
Who
Any asset owner, developer or manager seeking in-depth insight into key audiences that visit their place.
Who are my customers?
Place IQ
Quantitative Research Benchmarking for Public Places
Service overview
Profiling your local area customers to understand what defines their demographics and lifestyle
Who
Any asset owner, developer or manager who seeks in-depth insight into key audiences
How do we attract a broader audience to grow market share?
Precinct Positioning
Defining the offer of each area of your development
Service overview
Defining an identity for each precinct within a wider development site to capture the maximum financial potential
Who
Asset owners and developers, leasing and marketing teams.
What is our distinct market proposition?
Place Value Proposition
Future Market Positioning for Property Owners and Developers
Service overview
Defining the overarching vision for a place to align all areas of future decision-making to a business outcome
Who
This framework is a tool for asset owners, developers and operators that informs design, retail and leasing mix, activation, customer experience and marketing activities across the entire site.
How do I stay one step ahead of the competition?
Global Trends Reporting/ Best Practise Research
Global Qualitative Trends Reporting
Service overview
Analysing consumer behaviours to identify the critical trends which could growth or challenge your place in the future
Who
Asset owners and operators who are looking to introduce new ideas and practical solutions.
How do we retain commercial tenants?
Workplace Efficiencies and Behaviours Benchmark (WEBB)™
Quantitative Research Benchmarking for Professional Workplaces
Service overview
Profiling workplace occupants to better understand their unique set of needs, with a view to foster retention
Who
Companies that are contemplating a redesign or move to a new workplace environment; architectural teams that require further insights to inform a design solution; or commercial asset owners that require insight into how they can serve the needs of their tenants.
Meet our team
The Brickfield’s team is comprised of highly skilled individuals who deliver industry leading service.
Images: Priscilla Barbosa
Latest thought leadership & articles
Be in the know
Stay up to date with the latest research and trend reports from Brickfields Consulting.
Work with us_
Contact us to discover how Brickfields can add value to your next project.
What a great feeling to be on the road again!
@brickfields_consulting team flew to Brisbane this week to visit all our dear old clients and partners in person.
What a wonderful day full of great meetings and conversations.
We look forward to more travels and new collaboration opportunities in 2021!
And well done @hassell_studio on the stunning Riverside Green!
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#brickfieldsconsulting #placemaking #placetravel #urbanplanning #urbandesign #collaboration #placevisioning #2021 #travel
Another angle to sustainable neighbourhood is the championing of eco-conscious businesses to influence consumer choice.
One particular initiative is “Think Sustainably”, launched by the @demoshelsinki think tank and supported by the City of Helsinki government.
Local businesses, galleries and restaurants are scored based on environmental and social sustainability criteria which include accessibility, discrimination prevention, waste management and greenhouse emissions, among other metrics.
The @myhelsinki - MyHelsinki.fi website (responsible for marketing the city) displays a green seal on participating businesses, allowing visitors and locals to make eco-minded choices.
We need more initiatives like this!
Read the full article on how to drive sustainable neighborhoods through link in the bio!
Image sourced from Helsinki Marketing.
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#planetandpeople #sustainableliving #sustainability #myhelsinki #placemaking #urban #urbandesign #placeintelligence #brickfieldsconsulting
Collective pride and identity:
Cities and towns are beginning to reframe their identities through the lens of environmental issues on which they take an active stance whilst simultaneously encouraging greener choices by residents and visitors.
In the United Kingdom, 705 communities have achieved “plastic-free” status from @surfersagainstsewage (SAS), a national maritime charity which unites whole communities against single-use plastic, including straws, cutlery, carry bags and coffee cups.
Putting it into practice:
For developers and local councils, consider creating similar ‘sustainable toolkits’ or cheat sheets with your communities to achieve eco outcomes in ways that are easy, share responsibility and take a long-term approach.
This is one of the chapters in the latest Brickfields article ‘Three ways to drive sustainability in our neighbourhoods’.
You can find the full article link in our bio.
Images courtesy of Third Nature, featured Place Edition #57: Nimble Neighborhoods.
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#sustainableliving #neighborhood #sustainableneighborhoods #architecture #placemaking #trends #planet #peopleandplanet #urbanplanning #citymaking
It has been quite a year with plenty of challenges – but as with all testing times, there comes growth and new opportunities.
During this year Brickfields created the COVID-19 Business Impact Tracker, lent our critical view to the @abcnews_au and @bbc helped our residential clients to prosper, and supported our commercial asset owners with workplace strategies to navigate the COVID changes.
Most importantly our nimble team has come out even stronger!
We want to thank all our clients and partners for collaborating through this unusual year, it’s been a pleasure to navigate the changes with you.
Merry Christmas , Happy New Year – and here’s to a brighter 2021!
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#brickfieldsconsulting #christmas2020 #newyear #placemaking #property #consultant
Cheers to all the @globalsisters !
It was great to talk to these wonderful women about the challenges they have experienced during this difficult year.
@brickfields_consulting also got the chance to share the latest retail trend insights that can help all these strong women start a new exciting year!
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#globalsisters #globaltrend #retailtrends #retailinsights #place #placemaking #propertystrategy #placeintelligence #brickfieldsconsulting
Welcome to ‘Nimble Neighbourhoods’!
Trend 57 of the Place Edition, Brickfields’ property intelligence report tracking the latest trends in the built environment.
In this report we critique the progressive developments resolving the interplay of diverse demographics, daily routines, places of commerce, modes of mobility and the human connections that bind them. Link in the bio!
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#placemaking #trend #trendreport #neighborhood #futureneighborhood #residential #futuretrends #property #propertyinnovation #brickfieldsconsulting #placeintelligence
Hooray!
We are excited to announce that @brickfields_consulting has been shortlisted in @theurbandeveloper Awards 🥇 - Excellence in Commercial Innovation with COVID-19 Business Impact Tracker.
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#theurbandeveloper #awards #commercialproperty #innovation #covid_19 #research #placeinnovation #placemaking #brickfieldsconsulting #propertyconsultant
New podcast out!
@brickfields_consulting Research Director David Grant joined @hassell_studio for Re-emerge Resilient: What can trends tell us about the future for cities, spaces and designers?
The conversation was inspired by Brickfields’ trend report Reawakened Spaces and we talk to HASSELL’s global Principals including, @Angus.Bruce(London), @lizwestgarth (Sydney), @chongwang4 (Shanghai), and @r_mullane (San Francisco) about what comes next for our cities and urban spaces in a post- COVID world.
Link in the bio.
Animation by @matthiaswidjaja
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#urbandesignarchitecture #urbandesign #futurecities #trends #urbantrends #postcovid19 #placemaking #placedesign #brickfieldsconsulting #hassellstudio
A kind reminder to all our followers to touch base with your friends, family, colleagues and neighbours regularly to see how they are doing 💛#areuokay
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#ruokday2020 #communitycare #respect #kindness #love #brickfieldsconsulting
This week our Associate Director and a creative thinker, @stephaniebhim joined #megancope and @kaldorpublicart project #doitaustralia to write down 101 words for water.
The words were also translated into Spanish, German and Finnish (with help from our Finnish Client Manager Heidi Krohn).
Cheerful translations were discovered like mummoja taivaalta (“it’s raining Grandmas" in Finnish) and Seerose (German for water lily).
This beautiful project was created in a time of lockdown to invite audiences to follow artists instructions to create artwork of their own.
What a wonderful initiative!
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#brickfieldsconsulting #artwork #water #wordart #publicart #kaldorpublicartprojects
Live Webinar Coming Up!
Join our Associate Director, @stephaniebhim as she shares insights from our latest trend report: ‘Reawakened Spaces’.
Registration link in the bio!
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#brickfieldsconsulting #webinar #placemaking #placetrends #trendreasearch #research #urbandesign #citymakers
Welcome to ‘Reawakened Spaces’, Brickfields’ latest trend report.
Here we critique the key innovations arising from a COVID-19 world and their implications for property owners and operators of public space.
We offer four key trend areas that span workplace,
residential product, transport, arts and culture, and urban agriculture.
The opportunity to positively reshape our built environment has never been more possible!
Link in the bio. Happy reading!
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#placemaking #trendresearch #placetrends #trendreport #urbantrends #citytrends #designcities #covid19 #postcoviddesign #brickfieldsconsulting
What a beautiful afternoon celebrating getting back together with our team and our great friends from @hundredweight_design
We look forward to seeing more of our partners and clients in person soon!
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#brickfieldsconsulting #teamlunch
Understanding how the retail offer and onsite experience could be improved to better engage local residents, students, and workers.
@brickfields_consulting conducted face-to-face engagement that was undertaken with local residents, students and workers to gain a better understanding of how the offer and onsite experience could be improved.
Due to our established track-record of researching the needs of users in public spaces, we were commissioned to undertake a significant 1600 person quantitative project for @fraserspropertyaus ‘Central’ retail centre and adjoining public square.
It is more important than ever to understand your retail audience in these rapidly changing times.
Get in touch with us to discuss how we can help your business!
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#placemaking #urban #retailcentre #research #retailresearch #quantitativeresearch #placevision #brickfieldsconsulting
Let us introduce you all to David Grant, Managing Director and founder of @brickfields_consulting
With over 12 years market research and strategy experience, David has developed progressive solutions for some of Australia’s most valuable property destinations and physical assets.
Providing insights through research, his approach ensures that places develop a competitive advantage, command a price premium and achieve financial returns above the market.
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#brickfieldsconsulting #research #placemaking #placeresearch #placestrategy #propertyconsulting
Research and Insights are part of the unique set of services @brickfields_consulting provide.
These services are based on standard practices but
customised for the needs of the
owners and occupants of places.
Get in touch with our team to find out more!
#brickfieldsconsulting #research #insights #propertyconsulting #placemaking #retail #office
Brickfields Live Webinar: COVID-19 Response Planning for Office and Retail May 11th, 4pm (AEST)
Join David Grant, Research Director at @brickfields_consulting as he compares the shifting sentiment in retail customer and office workers – and the emerging opportunities for asset owners. The findings are up to the minute, tracking sentiment over April and May 2020 via the COVID-19 Business Impact Tracker (CBIT) research tool.
Click the link in the bio to register.
Customer Satisfaction Metric (CSAT) is a quantitative research benchmarking for offices, office parks and industrial estates.
CSAT measures the various experiential factors driving loyalty to determine where you should invest for financial gain.
This is a great research tool for landlords seeking to understand the satisfaction levels of their tenants and how best to make the relationship stronger.
Get in touch with us to find out more!
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#research #brickfieldsconsulting #researchdata #researchtool #commercialproperty #office #officepark #customersatisfaction
What a beautiful idea of @citylab to publish maps that some of their readers draw of the COVID-19 lockdown.
Here are a few of our favorites.
The first picture is from our team member @stephaniebhim mapping her experiences of the neighbourhood nature in Bondi, Sydney. •
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Map credits:
Stephanie Bhim, Sydney, Australia / Lauren Nelson, Arlington, Virginia (@lauren.anne.nelson )/ Edda ívarsdóttir, Iceland / Claudia Canedo Velasco, Santa Cruz de la Sierra, Bolivia / Stentor Danielson, Bellevue, Pennsylvania / •
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#placemaking #placemapping #covi̇d19 #lockdowndrawing #lockdownlife #maps #experiences #urban #artwork
#WFH vibes from @brickfields_consulting .
Our team has adapted well to this new work environment and found a lovely space that allows us to focus and be more productive.
(And spot the doggy!)
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#brickfieldsconsulting #wfh #covi̇d19 #placemaking #teamwork #isolationwork